Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | E | H | M | O | H | L | S | H | E | E | Z | C | H | N |
| W | P | O | D | O | N | G | L | G | J | Z | K | H | N | O |
| Y | S | B | L | L | M | K | P | C | V | V | A | O | S | I |
| D | J | Y | U | O | R | S | O | L | U | T | I | O | N | T |
| C | I | N | A | P | T | N | O | D | U | T | W | S | K | S |
| P | P | I | H | S | R | E | N | W | O | E | K | A | T | E |
| N | O | J | H | T | K | J | L | M | T | Y | L | K | P | U |
| T | N | E | I | T | A | P | E | B | Y | E | D | I | D | Q |
| Q | N | E | T | S | I | L | T | I | H | C | P | C | M | K |
| O | N | S | H | X | O | G | K | W | T | O | I | A | Y | S |
| H | W | S | Q | R | A | A | A | P | A | N | W | D | C | A |
| Z | P | N | T | T | Q | Y | J | Y | P | T | P | Q | B | A |
| C | X | N | R | Q | X | P | Y | A | M | A | D | N | T | J |
| D | O | N | T | A | S | S | U | M | E | C | L | U | G | M |
| C | W | F | E | E | B | E | D | W | V | T | T | E | D | W |
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