Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | V | C | T | P | E | T | T | S | G | W | T | V | D | C |
| R | Y | N | A | I | X | E | C | N | B | S | B | A | O | L |
| Z | A | H | R | U | H | T | A | E | V | J | M | N | N | I |
| V | S | G | T | X | D | W | T | T | D | B | T | N | T | D |
| D | S | Z | X | A | O | V | N | S | H | R | K | N | A | Y |
| O | N | T | L | D | P | B | O | I | O | G | O | N | S | U |
| N | O | T | S | P | Y | M | C | L | Y | I | Y | D | S | P |
| T | N | E | I | T | A | P | E | B | T | N | P | L | U | I |
| P | K | A | J | N | K | M | Y | S | W | O | F | L | M | P |
| A | T | Y | Y | A | O | I | E | U | A | I | L | K | E | E |
| N | A | F | Y | T | X | U | D | G | T | T | Y | S | S | E |
| I | F | J | I | G | Q | E | I | M | B | U | L | D | L | U |
| C | G | O | X | K | S | J | N | C | P | L | Y | I | T | Z |
| G | N | B | S | I | H | B | P | I | Q | O | M | G | U | H |
| R | T | A | K | E | O | W | N | E | R | S | H | I | P | Y |
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