Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | S | B | L | D | O | W | S | Q | G | W | U | G | U | L |
| D | O | N | T | A | S | S | U | M | E | T | N | Z | Y | F |
| O | T | N | B | K | N | Y | W | H | V | E | J | H | I | V |
| N | A | N | T | H | B | R | X | L | T | Q | T | O | X | A |
| T | K | S | U | R | Y | Z | I | S | T | A | L | Q | Y | C |
| P | E | V | K | R | O | M | I | O | P | V | M | D | E | M |
| A | O | Y | G | Q | B | L | F | M | L | Y | R | J | Y | D |
| N | W | I | E | N | U | B | E | P | A | T | I | E | N | T |
| I | N | V | T | C | O | E | F | M | B | U | N | S | E | I |
| C | E | T | A | D | O | I | S | U | O | X | Q | G | U | U |
| Z | R | I | X | H | M | N | T | T | A | T | H | E | Q | W |
| B | S | M | I | L | E | Z | T | U | I | U | I | Z | L | H |
| W | H | Z | M | L | K | X | O | A | L | O | Z | O | Y | J |
| M | I | F | H | V | V | A | X | Z | C | O | N | U | N | P |
| F | P | U | E | H | P | P | M | A | M | T | S | R | P | S |
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