Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | K | W | J | P | W | G | T | N | A | L | T | N | D | R |
| B | N | H | Y | U | B | S | N | O | N | F | D | O | S | M |
| S | T | O | D | U | C | R | E | R | W | Q | G | I | S | V |
| S | A | C | I | W | I | Q | I | N | S | Z | W | T | R | T |
| C | K | S | H | T | A | L | T | E | P | U | Q | U | S | Q |
| Z | E | H | K | J | O | D | A | T | E | U | E | L | E | A |
| W | O | Y | Q | Q | J | M | P | S | Z | L | Q | O | M | V |
| W | W | E | E | C | U | A | E | I | T | P | I | S | U | F |
| O | N | R | M | C | I | E | B | L | Z | F | A | M | S | M |
| N | E | V | P | S | O | M | S | H | O | W | U | Y | S | I |
| H | R | B | A | D | K | N | Z | T | H | R | S | G | A | K |
| B | S | Q | T | V | J | M | T | C | I | G | T | M | T | A |
| C | H | A | H | W | J | O | J | A | I | O | M | N | N | R |
| K | I | N | Y | U | Y | O | R | K | C | F | N | A | O | H |
| C | P | R | G | D | C | I | N | A | P | T | N | O | D | C |
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