Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | M | G | T | V | E | X | X | C | N | E | U | P | A | I |
| K | N | F | Y | F | I | L | U | O | D | V | O | P | W | W |
| F | N | O | J | P | I | L | I | I | Z | V | I | N | I | V |
| R | O | X | I | C | N | T | E | M | F | H | Z | E | M | U |
| E | I | H | L | T | U | R | T | L | S | O | N | T | U | T |
| G | T | T | R | L | O | D | H | R | M | Y | K | I | C | C |
| J | S | W | O | J | H | M | E | B | T | M | H | A | E | I |
| F | E | S | H | Q | L | N | E | M | P | A | T | H | Y | N |
| R | U | I | A | W | W | P | Z | L | S | N | J | A | C | A |
| R | Q | Y | R | O | A | L | I | T | O | E | W | J | D | P |
| U | K | N | E | T | G | S | V | C | A | R | Q | Q | X | T |
| U | S | K | I | H | T | O | E | L | X | S | T | X | M | N |
| L | A | E | A | E | D | Y | B | Q | U | B | B | N | L | O |
| T | N | V | N | E | E | M | U | S | S | A | T | N | O | D |
| T | W | F | R | X | T | U | Q | D | V | F | N | I | O | C |
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