Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | D | W | Z | Z | Q | P | T | Y | X | K | S | D | N | N |
| C | N | N | O | L | O | V | N | R | H | L | A | I | Y | C |
| T | H | O | G | Z | J | J | E | O | G | O | X | H | V | F |
| S | A | F | I | M | B | A | I | C | Q | A | T | S | N | J |
| C | S | K | G | T | K | K | T | S | L | A | Z | E | D | C |
| O | K | N | E | O | O | Q | A | I | P | S | T | D | E | I |
| C | Q | I | Y | O | K | M | P | M | R | S | R | N | M | N |
| I | U | E | E | Y | W | C | E | P | I | W | K | M | U | A |
| C | E | U | C | T | Z | N | B | L | B | I | Q | L | S | P |
| B | S | A | O | W | N | U | E | A | O | V | H | Z | S | T |
| H | T | F | N | I | I | U | O | R | K | R | A | Z | A | N |
| B | I | U | T | I | E | L | I | M | S | P | T | T | T | O |
| G | O | J | A | F | I | S | F | E | Q | H | M | N | N | D |
| Y | N | S | C | K | G | A | Z | S | H | T | I | V | O | O |
| J | T | A | T | N | O | I | T | U | L | O | S | P | D | C |
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