Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | I | N | Q | Z | S | O | L | U | T | I | O | N | K | R |
| D | O | N | T | A | S | S | U | M | E | B | N | J | U | T |
| L | O | N | H | C | W | C | G | Z | W | E | L | A | F | C |
| C | V | N | T | V | F | I | B | A | T | A | V | V | W | A |
| N | S | E | T | R | F | U | Q | S | B | G | X | F | I | T |
| M | Z | X | L | P | O | M | I | Z | D | V | I | V | U | N |
| N | E | R | K | O | A | L | U | B | U | C | G | B | O | O |
| T | A | K | E | O | W | N | E | R | S | H | I | P | X | C |
| N | J | Y | H | B | I | P | I | M | L | M | H | V | K | E |
| P | I | L | H | L | A | Y | U | C | O | I | I | R | S | Y |
| Q | D | Z | D | T | P | N | C | V | K | T | K | L | Y | E |
| I | P | M | I | E | A | A | P | O | R | A | I | B | E | Y |
| X | F | E | I | O | D | P | Q | M | M | X | Q | O | P | D |
| N | N | D | U | N | S | Q | M | P | M | K | X | T | N | J |
| T | D | J | A | S | K | Q | U | E | S | T | I | O | N | Y |
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