Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | T | D | H | C | S | B | X | T | H | V | I | M | K | L |
| W | N | A | S | K | Q | U | E | S | T | I | O | N | V | J |
| R | T | O | K | N | N | S | R | P | O | J | T | D | I | K |
| K | T | R | I | E | Y | E | C | O | N | T | A | C | T | E |
| O | U | P | O | T | O | L | M | W | A | G | S | T | K | A |
| L | V | C | H | U | O | W | U | P | A | N | Z | H | P | C |
| U | N | T | M | W | R | M | N | B | A | G | O | Z | V | I |
| K | D | O | Y | R | X | P | E | E | H | T | M | Z | F | N |
| J | N | D | I | V | T | P | M | L | R | X | H | I | A | A |
| R | N | Z | S | T | A | L | I | E | O | S | G | Y | Q | P |
| E | H | E | X | T | U | S | B | L | D | R | H | O | T | T |
| K | K | B | I | H | T | L | N | I | J | S | T | I | Z | N |
| U | G | E | T | E | I | M | O | M | P | E | B | N | P | O |
| J | N | O | N | G | E | M | U | S | S | A | T | N | O | D |
| T | A | I | Y | O | H | N | G | K | A | N | J | T | X | C |
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