Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | Z | Q | I | G | K | D | T | H | M | I | Y | A | T | L |
| X | A | N | O | I | T | S | E | U | Q | K | S | A | N | T |
| Q | B | V | W | V | D | X | F | N | V | D | K | O | V | S |
| N | T | C | A | T | N | O | C | E | Y | E | I | B | R | G |
| V | W | J | M | O | K | L | M | A | O | T | N | Y | L | F |
| C | Y | A | M | R | E | P | S | W | O | U | K | Q | V | W |
| I | B | K | K | F | A | B | N | M | V | S | D | I | N | I |
| N | X | M | J | T | G | E | E | A | P | V | N | O | T | I |
| A | W | K | H | D | R | L | Z | P | K | Y | I | A | X | C |
| P | R | Y | X | S | O | E | I | R | A | T | K | H | F | D |
| T | G | Z | H | R | W | L | N | S | U | T | M | W | Y | Q |
| N | P | I | T | C | Y | I | L | L | T | Y | I | G | M | V |
| O | P | N | H | O | Q | M | O | W | J | E | W | E | J | O |
| D | O | N | T | A | S | S | U | M | E | V | N | C | N | C |
| C | Z | X | T | B | C | D | A | Z | M | A | T | V | K | T |
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