Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | S | V | G | C | F | T | Z | D | C | V | V | S | Z |
| B | O | I | I | Q | J | Z | W | N | U | X | F | N | O | W |
| E | D | N | H | E | M | U | S | S | A | T | N | O | D | B |
| I | T | F | T | S | O | L | U | T | I | O | N | I | O | Q |
| H | C | W | L | R | R | J | I | P | L | E | G | T | N | Z |
| V | A | F | W | X | O | E | K | S | G | Z | O | S | T | R |
| W | T | N | S | F | N | L | N | B | T | P | V | E | P | J |
| A | N | P | R | N | Y | V | E | W | B | E | Y | U | A | W |
| C | O | U | W | V | P | P | M | M | O | O | N | Q | N | W |
| Y | C | C | R | N | A | B | P | I | O | E | F | K | I | G |
| I | E | H | G | T | E | L | A | X | A | T | K | S | C | F |
| B | Y | H | I | I | F | G | T | G | I | W | I | A | B | E |
| A | E | E | C | U | Z | P | H | D | A | A | T | O | T | N |
| E | N | J | I | H | D | G | Y | F | N | Y | K | J | N | K |
| T | R | P | Y | J | H | M | S | M | I | L | E | D | K | F |
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