Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | V | X | N | O | I | T | S | E | U | Q | K | S | A | C |
| Z | E | H | A | E | E | M | U | S | S | A | T | N | O | D |
| K | R | A | Z | L | F | T | Y | L | C | E | O | N | I | O |
| D | H | N | O | I | T | U | L | O | S | J | T | Q | R | N |
| C | J | M | A | M | B | R | H | W | V | R | S | V | Q | T |
| E | P | I | H | S | R | E | N | W | O | E | K | A | T | P |
| N | H | E | N | T | G | B | P | L | Y | Y | S | V | J | A |
| N | Y | H | T | A | P | M | E | E | I | L | T | W | T | N |
| O | B | U | O | F | F | M | C | P | Q | S | A | U | C | I |
| K | R | V | T | L | O | O | L | H | A | F | T | V | Q | C |
| H | U | O | K | T | N | S | P | F | W | T | P | E | N | E |
| U | G | U | I | T | X | T | J | B | L | A | I | M | N | R |
| O | L | O | A | K | Y | C | J | H | E | U | Q | E | R | M |
| W | N | C | X | E | D | S | V | O | W | A | P | A | N | D |
| O | T | Y | T | I | Y | A | X | G | I | V | Z | W | A | T |
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