Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | D | G | Y | T | T | M | E | L | U | H | X | H | E | P |
| C | Y | B | L | R | E | C | E | Q | E | O | E | W | N | I |
| Y | V | H | X | H | A | A | A | Y | V | P | R | O | A | H |
| J | G | U | T | A | N | W | E | T | W | L | I | E | P | S |
| G | W | X | L | A | U | W | J | O | N | T | N | E | B | R |
| Y | N | N | X | U | P | O | I | F | O | O | U | I | A | E |
| B | I | G | U | U | W | M | U | M | C | Z | C | X | M | N |
| T | N | E | I | T | A | P | E | B | E | C | L | E | G | W |
| D | N | E | T | S | I | L | K | C | R | L | K | M | Y | O |
| Z | T | E | B | D | O | N | T | P | A | N | I | C | J | E |
| F | Q | D | T | R | Y | J | P | A | M | Z | D | M | D | K |
| Q | E | A | T | N | O | I | T | S | E | U | Q | K | S | A |
| X | G | N | Z | J | J | G | X | N | D | V | I | Z | W | T |
| D | O | N | T | A | S | S | U | M | E | D | I | T | X | G |
| C | Z | S | O | L | U | T | I | O | N | R | K | P | Q | D |
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