Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | H | A | K | V | Z | S | Z | B | P | N | G | Z | R | N |
| D | O | N | T | A | S | S | U | M | E | I | M | D | V | M |
| O | N | N | J | L | C | V | C | Y | U | X | X | B | R | N |
| N | V | L | T | M | P | O | Z | Z | W | R | I | G | N | O |
| T | I | F | X | R | I | Z | C | X | Y | A | W | D | K | I |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | T |
| A | A | H | J | B | Y | L | W | B | G | M | V | X | I | S |
| N | I | U | M | L | I | E | E | S | Q | I | T | V | O | E |
| I | Q | M | H | S | Y | P | C | M | P | L | N | L | M | U |
| C | I | J | T | P | A | U | F | O | O | E | U | P | T | Q |
| B | D | E | T | T | S | B | X | E | N | T | A | R | X | K |
| Z | N | X | I | R | W | Y | C | U | I | T | I | Z | V | S |
| Q | T | E | E | Z | F | J | U | O | H | L | A | O | Z | A |
| H | N | Z | W | U | X | S | N | Y | Q | Y | K | C | N | P |
| T | C | T | G | O | Y | I | T | I | M | V | B | U | T | K |
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