Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | A | S | K | Q | U | E | S | T | I | O | N | D | P | D |
| R | N | K | N | Y | G | I | J | L | B | L | I | J | O | T |
| J | G | O | N | I | M | E | A | A | L | S | Y | H | Y | J |
| F | H | P | I | H | S | R | E | N | W | O | E | K | A | T |
| O | M | S | Y | T | W | T | R | C | K | L | Z | E | S | O |
| J | E | A | B | X | O | G | Y | H | T | A | P | M | E | P |
| P | V | T | V | T | Z | M | M | J | T | L | D | Y | M | D |
| T | N | E | I | T | A | P | E | B | P | T | E | Y | U | G |
| D | I | L | N | E | T | S | I | L | O | C | U | N | S | T |
| N | O | I | T | U | L | O | S | G | O | J | F | M | S | T |
| V | T | Y | W | H | P | N | D | N | T | R | I | V | A | X |
| K | O | L | Y | Q | R | E | T | B | F | L | T | K | T | S |
| F | V | E | Q | E | P | A | W | E | E | T | P | N | N | P |
| S | B | U | K | Q | C | R | A | S | H | W | O | R | O | Q |
| J | M | A | O | T | C | I | N | A | P | T | N | O | D | C |
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