Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | Q | V | W | B | G | C | N | O | I | T | U | L | O | S |
| A | N | B | T | Q | E | Y | E | C | O | N | T | A | C | T |
| X | B | O | L | C | B | B | I | K | V | E | D | H | J | S |
| A | R | L | I | G | L | R | R | Y | G | X | D | G | V | O |
| B | O | I | A | T | S | D | O | N | T | P | A | N | I | C |
| L | N | K | Q | K | O | A | P | F | Z | N | J | W | E | J |
| I | Z | P | H | W | P | M | C | B | X | C | K | W | M | C |
| T | A | K | E | O | W | N | E | R | S | H | I | P | U | F |
| M | Y | M | Z | F | T | P | M | L | D | S | P | M | S | O |
| J | O | K | C | T | A | N | P | I | O | P | T | J | S | D |
| E | E | L | R | T | L | W | A | S | W | R | C | H | A | D |
| M | M | L | I | A | N | D | T | T | S | R | T | B | T | K |
| Z | X | E | I | D | G | P | H | E | P | A | V | N | N | D |
| R | N | E | Y | M | C | J | Y | N | F | Z | J | M | O | G |
| T | N | O | I | T | S | E | U | Q | K | S | A | T | D | C |
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