Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | K | N | Z | R | V | W | C | N | V | T | Q | H | C |
| F | N | F | G | F | K | B | E | N | S | L | R | G | O | P |
| K | V | E | N | O | B | S | M | E | E | Y | Z | N | I | X |
| T | W | T | I | C | N | A | A | T | C | M | T | H | P | T |
| F | N | U | C | T | X | X | F | S | X | R | S | E | O | B |
| D | T | O | L | O | A | S | K | I | O | R | O | M | O | A |
| H | B | K | U | I | A | P | J | L | E | I | L | U | N | F |
| I | Y | H | T | A | P | M | E | N | Q | E | U | S | K | V |
| E | E | Z | N | D | D | M | W | B | E | J | T | S | C | S |
| G | S | D | T | B | O | O | V | J | L | K | I | A | C | H |
| D | L | T | B | T | E | V | D | J | I | U | O | T | T | M |
| L | X | J | I | K | Z | O | H | G | M | Z | N | N | P | E |
| J | F | O | A | S | K | Q | U | E | S | T | I | O | N | B |
| W | N | T | W | C | I | N | A | P | T | N | O | D | W | K |
| O | M | E | Y | E | C | O | N | T | A | C | T | L | E | P |
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