Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | L | P | N | M | E | C | W | A | V | Y | J | S | P | H |
| J | R | Y | M | G | N | S | A | G | F | Y | Y | C | N | L |
| I | O | V | P | H | O | A | R | X | F | Y | Q | O | Q | I |
| T | A | K | E | O | W | N | E | R | S | H | I | P | X | N |
| M | A | Y | W | N | F | N | W | J | J | T | T | C | O | O |
| G | E | S | M | I | L | E | K | X | O | O | D | I | A | N |
| B | M | Y | K | F | C | B | M | M | A | G | T | X | H | N |
| A | U | F | E | Q | C | X | E | M | M | U | M | E | Y | M |
| W | S | Z | M | C | U | L | U | P | L | M | T | V | H | V |
| Y | S | F | P | P | O | E | I | O | A | K | X | C | A | L |
| K | A | K | A | R | F | N | S | S | K | T | V | S | C | P |
| A | T | M | T | W | I | V | T | T | T | B | I | N | W | Z |
| L | N | N | H | F | A | Y | F | A | I | E | L | E | E | X |
| A | O | W | Y | S | Z | S | L | N | C | O | N | T | N | H |
| C | D | O | N | T | P | A | N | I | C | T | N | L | P | T |
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