Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | C | A | T | N | O | C | E | Y | E | A | L | P |
| K | O | F | D | O | N | T | P | A | N | I | C | N | A | D |
| L | N | N | J | D | S | S | K | D | D | Q | E | Z | H | O |
| K | T | E | T | D | H | P | F | V | U | T | I | E | P | K |
| W | A | X | H | R | O | A | F | Q | S | L | R | W | Z | O |
| E | S | E | C | S | O | K | A | I | M | N | V | W | V | E |
| Z | S | U | H | C | T | L | L | B | A | Q | T | K | V | W |
| F | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| Y | M | Y | V | E | R | P | H | M | K | Y | A | U | D | M |
| J | E | R | H | O | A | F | Y | J | O | V | E | G | W | X |
| N | Z | P | E | T | I | P | N | O | I | T | U | L | O | S |
| L | W | D | I | L | A | X | H | I | Y | C | I | J | Q | V |
| Y | K | E | V | M | I | P | R | S | R | T | P | O | W | W |
| L | N | V | U | O | G | M | M | I | M | B | L | I | N | X |
| T | D | I | N | O | I | T | S | E | U | Q | K | S | A | R |
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