Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | K | Z | N | J | D | Q | G | L | G | T | S | X | F | Z |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | X |
| M | W | N | K | E | M | O | C | Y | H | S | Z | O | Y | Q |
| O | Y | H | T | A | P | M | E | P | K | V | I | I | O | I |
| F | W | H | B | B | I | C | H | Q | Y | T | B | R | S | V |
| C | O | T | M | Z | O | Q | U | Z | O | H | C | O | S | K |
| I | H | P | D | N | H | E | B | M | S | D | S | W | O | O |
| N | R | O | T | T | S | B | E | P | A | T | I | E | N | T |
| A | Q | A | V | T | V | L | I | S | T | E | N | E | S | Q |
| P | C | A | I | F | O | D | D | I | V | C | K | L | N | W |
| T | M | O | G | R | Z | U | R | V | L | T | M | I | W | D |
| N | N | T | T | J | B | B | I | X | W | G | J | M | G | H |
| O | O | N | V | A | N | O | I | T | U | L | O | S | B | P |
| D | O | N | T | A | S | S | U | M | E | I | S | S | B | Z |
| C | Z | S | S | Q | R | M | G | Y | B | T | N | T | B | G |
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