Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | R | A | N | C | I | N | A | P | T | N | O | D | Y | T |
| D | O | N | T | A | S | S | U | M | E | R | Z | G | N | I |
| W | S | N | J | L | D | C | N | E | W | L | S | E | K | O |
| S | B | C | T | T | L | N | O | H | X | A | I | J | E | D |
| V | U | W | M | R | I | R | I | M | U | T | L | L | Y | X |
| E | N | H | Y | F | O | U | T | Q | A | M | I | V | X | D |
| J | N | E | T | S | I | L | S | P | B | M | J | G | W | T |
| T | A | K | E | O | W | N | E | R | S | H | I | P | A | A |
| N | C | G | O | H | K | B | U | M | S | N | T | C | I | S |
| R | H | M | K | T | S | M | Q | M | O | N | Q | G | P | G |
| D | T | U | S | X | T | R | K | P | T | T | Z | H | Q | B |
| N | O | I | T | U | L | O | S | I | Y | D | I | N | V | T |
| E | Y | E | C | O | N | T | A | C | T | H | Q | O | H | G |
| N | X | H | P | C | J | W | S | W | Z | A | V | R | N | D |
| O | F | Q | S | O | F | S | E | Y | H | T | A | P | M | E |
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