Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | D | H | G | L | I | S | T | E | N | B | X | E | M | C |
| G | Y | Z | N | P | E | M | U | S | S | A | T | N | O | D |
| L | Y | H | N | O | K | W | I | V | L | G | I | N | O | O |
| B | B | G | T | S | I | H | R | Z | H | R | T | H | N | N |
| B | X | O | T | A | I | T | J | T | V | R | T | P | O | T |
| I | N | I | E | P | P | P | U | M | O | S | C | Y | I | P |
| B | N | R | L | O | J | M | V | L | H | T | A | T | T | A |
| T | N | E | I | T | A | P | E | B | O | O | T | A | S | N |
| N | W | V | P | S | B | M | Z | A | V | S | N | P | E | I |
| T | E | R | S | O | O | Y | J | T | V | N | O | B | U | C |
| W | S | L | E | T | D | J | B | W | N | S | C | O | Q | H |
| O | K | C | I | U | T | A | M | M | C | H | E | B | K | X |
| R | D | O | R | M | C | U | X | C | G | P | Y | L | S | V |
| K | N | P | I | H | S | R | E | N | W | O | E | K | A | T |
| D | W | V | R | L | E | X | Z | F | X | M | Z | I | W | B |
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