Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | G | Z | B | T |
| C | O | X | E | U | O | D | Y | Q | C | B | B | K | N | N |
| E | N | N | D | Z | I | D | H | A | O | B | Y | E | P | U |
| V | T | P | T | V | O | S | T | V | L | Z | I | I | I | O |
| W | A | J | A | R | N | N | A | R | H | T | H | W | B | I |
| X | S | H | B | L | O | G | P | M | A | S | K | A | W | D |
| Q | S | G | Y | C | I | L | M | P | R | M | G | S | R | G |
| G | U | T | E | E | T | N | E | E | Z | I | E | R | M | G |
| O | M | Y | H | Z | U | B | N | M | M | L | B | C | I | X |
| R | E | O | Y | X | L | W | V | C | O | E | P | C | J | B |
| V | G | C | F | I | O | S | R | L | M | T | U | W | P | V |
| E | L | S | S | E | S | F | J | P | H | P | I | E | E | Q |
| C | L | T | K | S | Y | O | A | N | H | Z | A | O | N | Z |
| J | E | A | S | K | Q | U | E | S | T | I | O | N | N | Y |
| N | T | J | K | Y | S | X | G | S | H | O | U | G | R | M |
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