Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | J | J | F | B | H | V | C | O | S | F | H | G | N | C |
| M | T | J | E | W | E | M | U | S | S | A | T | N | O | D |
| O | A | S | O | L | U | T | I | O | N | S | S | N | Q | O |
| S | E | O | P | M | T | G | R | K | G | H | T | U | Q | N |
| I | C | F | J | H | G | N | P | S | U | R | T | N | C | T |
| L | A | U | N | F | N | J | E | G | O | R | O | H | T | P |
| Z | P | P | N | E | T | S | I | L | H | I | O | C | Y | A |
| T | N | E | I | T | A | P | E | B | T | W | A | I | N | N |
| B | M | L | Q | C | A | M | B | S | I | T | N | C | S | I |
| D | L | W | E | Q | O | O | E | T | N | A | L | Q | Z | C |
| K | P | F | L | T | F | U | Q | O | E | W | R | W | H | S |
| H | O | A | I | D | Q | S | C | D | Z | S | V | J | J | L |
| G | J | O | M | K | L | E | M | P | A | T | H | Y | K | R |
| I | N | H | S | K | Y | E | E | C | K | J | F | C | J | X |
| R | T | A | K | E | O | W | N | E | R | S | H | I | P | G |
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