Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | E | S | S | W | Z | F | T | E | N | I | L | V | W | J |
| K | C | L | B | S | E | N | N | Z | G | V | N | K | N | C |
| R | H | F | I | D | M | W | E | I | F | A | J | O | J | I |
| D | R | O | S | M | U | N | I | W | H | U | I | X | T | N |
| G | S | G | O | Q | S | E | T | F | J | T | C | N | Y | A |
| D | Q | M | L | E | S | T | A | J | O | L | O | B | T | P |
| J | X | F | U | J | A | S | P | M | M | I | G | C | U | T |
| I | J | Q | T | R | T | I | E | Q | T | S | A | M | Q | N |
| F | Z | B | I | F | N | L | B | S | J | T | S | L | B | O |
| M | T | S | O | P | O | O | E | M | N | Q | X | W | S | D |
| J | Z | C | N | R | D | U | X | O | A | E | G | T | Q | I |
| G | G | J | T | N | Q | U | C | H | Q | U | P | G | B | Z |
| D | U | N | E | K | K | E | M | P | A | T | H | Y | S | C |
| D | O | H | S | V | Y | S | H | M | Z | L | B | S | H | V |
| C | T | A | K | E | O | W | N | E | R | S | H | I | P | H |
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