Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | P | F | O | P | N | Y | T | S | F | D | U | Q | H | U |
| Z | N | O | Y | F | M | L | N | W | P | V | Y | I | Y | X |
| M | T | O | Y | G | B | G | E | K | L | Z | L | H | V | I |
| N | A | S | I | C | B | R | I | F | F | X | T | O | N | G |
| L | K | S | M | T | F | X | T | L | N | A | A | E | S | F |
| G | E | G | K | E | O | G | A | I | P | R | T | O | E | U |
| F | O | Y | B | Q | X | M | P | M | J | S | L | Q | M | F |
| I | W | P | E | Z | U | E | E | L | I | U | Y | N | U | O |
| E | N | E | Z | C | Z | E | B | L | T | J | V | Z | S | F |
| C | E | L | N | V | O | T | S | I | O | Z | V | F | S | R |
| J | R | C | W | T | U | N | O | T | N | R | B | Q | A | E |
| U | S | M | I | L | E | N | T | T | I | J | T | T | T | Z |
| L | H | R | Q | L | H | C | U | A | Y | O | U | N | N | J |
| V | I | U | M | Y | F | O | S | A | C | Q | N | J | O | Z |
| Y | P | F | E | M | C | I | N | A | P | T | N | O | D | C |
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