Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | N | I | Z | L | E | Y | O | B | I | Z | K | Z | O | X |
| J | O | J | S | Z | E | M | P | A | T | H | Y | P | N | C |
| G | I | I | G | I | M | Y | A | O | A | W | W | O | V | I |
| E | T | N | Z | Q | U | P | E | L | K | B | I | B | K | N |
| N | S | R | T | W | S | Q | W | C | E | T | C | K | Y | A |
| O | E | V | R | E | S | B | T | S | O | G | A | H | M | P |
| I | U | F | K | M | A | D | B | M | W | N | L | V | S | T |
| T | Q | A | Z | K | T | W | E | F | N | B | T | L | Y | N |
| U | K | Z | U | Q | N | L | P | Z | E | V | K | A | A | O |
| L | S | I | D | L | O | I | A | Q | R | W | Y | S | C | D |
| O | A | H | P | R | D | S | T | D | S | M | I | L | E | T |
| S | Y | N | T | W | B | T | I | T | H | H | B | B | M | X |
| X | K | N | E | M | B | E | E | R | I | N | A | S | L | M |
| G | O | I | O | F | C | N | N | K | P | Y | A | Z | M | M |
| C | F | B | R | V | K | G | T | T | T | I | S | D | J | S |
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