Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | U | T | A | K | E | O | W | N | E | R | S | H | I | P |
| T | G | B | E | S | Z | Y | H | T | H | H | E | F | N | U |
| U | A | C | M | O | K | U | E | I | R | X | D | O | S | R |
| B | R | I | K | L | D | Q | Z | C | W | J | I | Z | U | B |
| P | L | G | B | U | R | D | U | N | O | T | P | D | F | G |
| E | E | S | Z | T | Q | L | T | E | O | N | W | N | H | G |
| Z | M | G | U | I | A | B | C | M | S | B | T | Q | B | L |
| E | U | Z | Q | O | L | F | E | D | T | T | D | A | Q | D |
| R | S | E | T | N | N | L | M | P | D | D | I | L | C | J |
| I | S | V | S | J | O | I | P | Y | A | W | A | O | W | T |
| S | A | U | U | R | M | S | A | D | U | T | L | Y | N | R |
| N | T | M | T | Y | R | T | T | N | J | W | I | L | E | I |
| K | N | N | X | D | M | E | H | Q | I | M | K | E | G | F |
| U | O | A | G | U | G | N | Y | E | X | B | C | N | N | I |
| C | D | O | N | T | P | A | N | I | C | Z | D | U | S | T |
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