Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | X | B | L | G | H | B | T | D | O | C | M | U | D | C |
| P | R | K | P | U | V | E | A | Q | F | U | J | O | O | P |
| N | Y | R | J | E | D | C | K | C | I | Y | N | N | N | J |
| O | Y | H | T | A | P | M | E | P | N | T | T | P | T | Z |
| I | R | E | H | P | M | S | O | H | P | R | R | K | A | G |
| T | G | D | F | P | P | T | W | A | O | S | V | Q | S | Z |
| S | Y | L | R | B | L | B | N | L | Y | B | A | I | S | K |
| E | O | O | V | Y | Y | I | E | I | I | X | A | A | U | N |
| U | A | L | U | O | C | M | R | P | B | S | A | N | M | A |
| Q | T | U | U | F | O | N | S | V | A | Y | T | O | E | E |
| K | J | P | Z | T | H | M | H | X | A | T | G | E | B | R |
| S | S | O | I | E | I | J | I | J | C | T | I | R | N | P |
| A | V | O | F | L | X | O | P | K | S | T | Y | E | F | O |
| O | N | G | E | B | M | U | N | W | K | E | Y | Q | N | N |
| W | L | E | Y | E | C | O | N | T | A | C | T | Z | W | T |
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