Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | Y | J | H | D | O | N | T | P | A | N | I | C | N | T |
| D | N | S | O | L | U | T | I | O | N | W | L | O | N | T |
| R | M | O | M | Y | C | Y | Z | G | Y | U | I | E | C | S |
| E | N | L | I | H | B | L | W | R | D | T | I | A | J | S |
| C | V | A | U | T | C | F | T | D | S | T | T | J | E | A |
| C | Y | Z | V | E | O | W | J | E | A | N | Q | L | W | C |
| T | H | M | U | L | N | M | U | P | O | F | G | C | G | U |
| R | T | P | C | I | T | Q | E | C | V | K | W | R | J | A |
| V | A | F | A | M | K | B | E | L | I | S | T | E | N | D |
| O | P | W | L | S | Y | Y | O | N | O | C | O | A | W | F |
| H | M | T | A | K | E | O | W | N | E | R | S | H | I | P |
| Q | E | O | L | W | R | U | Z | W | D | V | T | Q | K | X |
| X | O | Y | A | X | R | B | H | Y | A | M | B | N | G | O |
| W | M | F | Y | L | E | M | U | S | S | A | T | N | O | D |
| D | V | Y | B | B | U | R | I | O | E | O | B | U | G | C |
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