Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | Z | O | T | I | M | N | X | B | V | C | Y | N | T |
| D | O | N | T | A | S | S | U | M | E | I | N | A | N | Z |
| T | O | N | Z | P | V | M | O | B | Q | E | A | E | S | A |
| A | O | N | T | O | W | I | T | L | T | G | I | C | A | U |
| K | S | M | T | R | E | L | W | S | U | T | U | Q | K | Q |
| E | N | K | D | P | O | E | I | E | A | T | K | W | Q | Y |
| O | Y | N | Q | G | A | L | N | P | M | Q | I | E | B | H |
| W | F | E | M | U | S | N | E | A | F | Z | S | O | J | Y |
| N | R | M | C | S | E | B | I | M | W | U | O | L | N | O |
| E | Y | P | U | O | S | S | X | C | O | I | U | H | T | C |
| R | J | A | L | L | N | W | T | J | L | T | X | U | L | Q |
| S | D | T | J | V | U | T | V | I | J | R | I | B | N | G |
| H | R | H | P | U | T | H | A | W | O | G | T | O | C | L |
| I | S | Y | E | F | H | R | T | C | Q | N | R | F | N | O |
| P | C | S | I | E | R | Y | F | O | T | D | Y | S | C | T |
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