Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | T | H | D | T | Z | V | W | I | W | Q | H | D | D | C |
| X | B | A | N | X | C | L | J | T | S | J | A | O | O | Q |
| P | D | S | K | E | V | A | N | R | D | N | N | N | N | A |
| P | T | K | R | E | T | F | T | S | F | T | T | R | T | W |
| U | F | Q | F | Q | O | S | J | N | P | R | U | A | A | R |
| W | A | U | V | R | V | W | I | A | O | S | I | K | S | T |
| I | I | E | S | A | Z | B | N | L | S | C | G | B | S | X |
| Z | B | S | N | B | W | I | E | E | V | W | E | H | U | Y |
| X | R | T | O | M | C | M | B | P | R | G | W | Y | M | L |
| U | N | I | W | L | O | M | Y | D | A | S | K | H | E | E |
| M | S | O | K | T | U | U | X | L | E | T | H | E | S | F |
| M | S | N | I | E | X | T | I | D | O | L | I | I | I | P |
| D | B | O | U | O | U | C | I | X | A | A | I | E | P | A |
| I | N | B | I | R | K | B | F | O | U | W | V | M | N | M |
| K | N | E | M | P | A | T | H | Y | N | U | C | N | S | T |
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