Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | X | N | A | H | C | I | N | A | P | T | N | O | D | C |
| H | S | T | T | W | S | N | K | X | Q | C | X | P | O | N |
| M | N | Z | C | R | G | Q | G | C | Y | Z | I | N | N | J |
| S | O | X | A | N | E | K | C | H | X | H | T | F | T | T |
| F | I | I | T | C | U | H | T | U | S | R | E | C | A | D |
| X | T | O | N | G | T | A | T | R | O | N | Z | L | S | S |
| L | S | X | O | C | P | B | E | L | E | L | I | M | S | X |
| T | E | F | C | M | K | N | E | W | I | P | U | O | U | O |
| V | U | R | E | M | W | M | T | P | F | S | L | L | M | W |
| S | Q | S | Y | O | O | Q | U | Z | A | U | T | D | E | Z |
| E | K | H | E | T | H | X | F | U | T | T | N | E | V | B |
| A | S | K | I | M | V | T | R | I | N | T | I | H | N | U |
| U | A | O | S | A | G | W | O | T | D | J | P | E | B | M |
| T | N | P | U | E | T | N | K | T | G | K | F | S | N | G |
| Z | N | F | J | G | V | J | I | W | Y | I | Z | X | J | T |
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