Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | X | W | C | I | N | A | P | T | N | O | D | T | D | C |
| S | N | O | I | T | S | E | U | Q | K | S | A | W | O | K |
| H | R | V | P | P | D | A | S | Y | L | K | S | N | N | J |
| T | C | A | T | N | O | C | E | Y | E | A | T | P | T | A |
| S | T | C | M | Q | R | M | C | O | T | R | P | W | A | S |
| G | I | M | P | O | P | B | W | E | O | G | R | C | S | K |
| S | Z | G | C | A | U | N | B | L | A | Y | W | O | S | W |
| V | D | Q | T | Z | E | A | E | I | S | U | E | A | U | R |
| L | M | H | T | R | J | M | P | S | O | Y | U | Z | M | S |
| U | Y | M | S | F | O | R | A | T | L | F | F | B | E | B |
| O | B | H | M | T | X | R | T | E | U | N | Q | T | E | Z |
| D | I | L | I | T | M | D | I | N | T | F | S | H | G | Y |
| P | N | O | L | V | K | P | E | Q | I | P | Q | I | W | A |
| H | N | R | E | R | G | L | N | Q | O | E | U | R | Z | X |
| M | V | W | Y | N | W | F | T | K | N | E | Z | W | G | O |
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