Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | L | V | V | Y | H | T | A | P | M | E | Z | J | O | I |
| B | L | F | D | O | L | A | Z | G | H | U | Q | Y | N | G |
| N | N | O | I | T | U | L | O | S | O | D | P | O | G | C |
| U | H | A | H | A | U | H | T | G | U | T | I | H | V | D |
| J | H | X | I | K | S | D | Y | K | J | T | O | K | C | O |
| N | E | M | U | E | E | K | P | S | O | Y | Q | R | W | N |
| U | M | D | F | O | Y | B | Q | M | X | R | Q | Q | T | T |
| L | U | V | C | W | E | E | E | U | N | M | M | U | G | P |
| N | S | H | M | N | Q | L | C | P | E | B | V | H | H | A |
| P | S | Q | C | E | O | T | I | O | A | S | B | V | O | N |
| A | A | R | S | R | L | W | J | S | N | T | T | S | Y | I |
| I | T | F | T | S | M | I | L | E | T | T | I | I | T | C |
| T | N | N | I | H | L | J | X | T | I | E | A | E | O | Y |
| H | O | R | M | I | P | F | I | U | H | D | N | C | N | N |
| C | D | C | M | P | D | N | G | O | Z | R | S | B | T | T |
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