Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | A | F | J | Y | C | I | N | A | P | T | N | O | D | C |
| K | B | O | R | S | M | G | C | N | A | U | K | T | O | P |
| I | N | O | I | T | S | E | U | Q | K | S | A | N | N | A |
| I | M | N | S | E | B | Q | I | C | Y | K | T | D | T | X |
| T | C | A | T | N | O | C | E | Y | E | R | Z | B | A | D |
| S | D | D | H | C | H | M | T | O | O | S | I | H | S | X |
| V | L | C | H | V | P | B | W | L | E | L | I | M | S | D |
| J | N | T | A | A | B | N | E | P | I | X | S | O | U | N |
| D | P | U | T | Q | E | M | S | P | E | S | L | L | M | K |
| U | I | H | F | R | O | V | H | X | A | U | T | S | E | B |
| O | Y | Y | S | T | O | Z | R | Z | T | T | F | E | P | S |
| N | F | H | I | S | A | F | P | I | U | C | I | V | N | T |
| O | I | O | C | H | K | F | O | K | X | N | B | E | C | U |
| P | N | F | O | W | I | N | H | G | X | G | B | A | N | Q |
| A | Q | J | T | P | F | A | W | M | O | R | C | W | S | T |
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