Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | E | V | B | V | F | I | A | K | A | L | U | S | J | E |
| S | N | R | Y | V | S | O | L | U | T | I | O | N | O | O |
| D | X | O | Y | H | T | A | P | M | E | T | H | A | H | N |
| F | X | G | I | R | N | A | C | Q | T | A | J | S | K | F |
| Z | Q | W | W | T | Y | Z | X | V | S | K | F | K | R | Z |
| Z | R | W | U | U | O | F | H | K | A | E | X | Y | E | N |
| R | L | U | B | A | M | M | Q | B | Y | O | H | C | M | G |
| W | G | E | M | U | G | U | E | E | C | W | K | I | U | Z |
| Q | M | H | H | C | E | P | C | L | G | N | O | N | S | E |
| G | Q | Q | Y | S | A | O | I | O | O | E | V | A | S | X |
| H | N | B | T | T | N | S | G | N | V | R | B | P | A | V |
| S | Z | I | I | T | T | E | L | I | M | S | T | T | T | Z |
| R | O | E | A | E | Y | Q | F | V | V | H | L | N | N | L |
| N | N | C | N | J | X | P | T | S | Q | I | C | O | O | V |
| T | T | G | T | M | M | X | L | C | J | P | X | D | D | C |
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