Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | B | Y | I | G | E | I | E | N | O | Y | Z | W | V | C |
| K | R | D | E | O | E | M | U | S | S | A | T | N | O | D |
| E | O | M | H | L | P | X | P | J | T | W | Y | N | B | Y |
| N | J | W | N | Z | I | U | I | L | X | E | T | N | O | L |
| C | C | G | E | O | U | M | H | H | Q | R | M | U | W | O |
| N | O | I | T | U | L | O | S | F | O | H | O | T | E | E |
| T | U | H | N | N | D | B | R | L | I | S | T | E | N | Y |
| A | D | S | F | U | Z | O | E | M | P | A | T | H | Y | E |
| P | F | G | V | N | E | M | N | P | Z | C | W | J | D | C |
| B | S | Z | L | C | O | S | W | T | A | W | Y | Q | T | O |
| G | W | V | N | T | D | G | O | G | P | T | E | Y | V | N |
| F | Q | E | I | M | L | G | E | U | C | A | I | T | C | T |
| Q | K | O | H | T | Y | X | K | B | V | T | N | E | M | A |
| Q | N | X | Z | C | H | F | A | N | T | C | H | I | N | C |
| A | S | K | Q | U | E | S | T | I | O | N | R | Q | C | T |
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