Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | T | A | K | E | O | W | N | E | R | S | H | I | P | N |
| S | N | P | S | A | Y | Z | H | A | F | M | U | T | Z | N |
| K | S | O | U | K | R | E | G | E | D | I | Z | V | R | D |
| K | J | S | I | R | Q | F | C | W | S | L | C | N | Z | N |
| R | K | K | E | T | C | U | R | O | Y | E | E | D | P | U |
| A | W | D | P | C | O | O | E | C | N | N | T | V | X | C |
| S | P | X | J | R | A | M | H | S | E | T | S | O | N | I |
| T | N | E | I | T | A | P | E | B | T | O | A | T | N | N |
| O | A | E | Q | J | D | M | Y | L | L | I | E | C | C | A |
| F | Q | W | I | U | P | T | I | U | O | D | O | R | T | P |
| P | H | Q | P | A | R | S | T | Z | B | R | M | N | W | T |
| Q | G | B | T | T | T | I | U | N | S | X | T | Q | E | N |
| X | P | H | C | E | O | P | F | Q | V | W | Z | N | Y | O |
| G | Y | Y | N | N | E | M | U | S | S | A | T | N | O | D |
| O | A | H | D | E | F | U | V | K | L | D | R | L | B | C |
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