Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | E | W | I | U | L | G | R | B | N | R | H | N | Q | T |
| L | N | Q | C | K | Z | N | R | A | T | R | H | C | N | A |
| P | X | O | B | T | N | U | O | B | B | U | K | E | K | U |
| Z | D | H | I | Q | V | G | I | I | K | T | I | P | N | F |
| D | N | U | Z | T | F | S | T | M | T | T | A | E | O | A |
| T | I | O | X | V | O | Z | G | D | A | U | T | V | E | J |
| Y | C | E | I | J | C | M | P | P | P | S | L | Z | M | R |
| L | R | A | Y | T | V | I | E | Y | I | T | F | O | U | X |
| W | Z | C | T | X | S | B | N | L | E | L | I | M | S | N |
| G | U | V | I | N | H | E | K | A | O | A | E | B | S | X |
| H | D | R | V | F | O | P | U | S | P | R | K | S | A | L |
| P | H | S | H | W | J | C | O | Q | H | T | T | K | T | Y |
| T | Y | H | T | A | P | M | E | D | K | A | N | N | N | C |
| L | Q | I | N | V | D | Q | K | Y | B | S | G | O | O | N |
| P | I | H | S | R | E | N | W | O | E | K | A | T | D | C |
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