Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | U | S | S | B | O | R | C | G | N | D | D | S | R |
| D | O | I | P | U | G | W | X | T | J | R | U | N | M | E |
| T | T | N | H | E | M | U | S | S | A | T | N | O | D | Y |
| Z | C | F | T | S | O | L | U | T | I | O | N | I | O | E |
| W | G | N | M | R | R | W | J | J | Q | D | Z | T | N | C |
| G | U | A | P | U | O | E | O | E | L | I | M | S | T | O |
| W | N | E | T | S | I | L | N | B | C | X | F | E | P | N |
| I | Q | I | Y | R | W | S | E | W | M | Q | X | U | A | T |
| G | S | Q | P | I | W | P | M | M | O | G | I | Q | N | A |
| W | P | X | L | H | A | V | P | D | O | E | J | K | I | C |
| B | R | P | D | T | B | V | A | J | L | T | K | S | C | T |
| G | W | S | I | H | G | K | T | D | V | E | I | A | P | U |
| P | M | E | N | N | I | A | H | R | R | J | E | O | T | K |
| S | N | B | A | T | T | P | Y | K | W | T | H | U | N | D |
| T | J | O | A | N | B | D | R | D | Y | C | B | Z | G | Y |
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