Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | P | V | B | R | I | D | U | S | S | V | F | K | E |
| Z | V | E | H | B | D | Y | K | D | J | B | E | M | N | J |
| S | T | Z | J | Q | L | K | Z | N | A | K | L | O | X | B |
| Z | X | A | Q | J | P | Z | O | R | X | C | I | A | M | Y |
| K | D | J | K | W | E | I | Q | B | V | T | M | A | H | L |
| Z | E | T | Z | E | T | S | J | F | O | A | S | T | I | C |
| A | M | V | C | U | O | E | B | M | O | K | A | S | T | I |
| R | U | S | L | A | S | W | E | O | Q | P | T | M | T | N |
| H | S | O | R | I | T | L | N | U | M | E | U | A | O | A |
| J | S | W | F | Q | O | N | E | E | N | Z | L | P | U | P |
| Z | A | I | D | R | B | S | O | V | R | W | J | E | G | T |
| J | T | P | T | W | T | H | R | C | C | S | T | K | D | N |
| L | N | N | H | I | Q | Q | Y | I | E | E | H | Z | X | O |
| V | O | O | O | L | K | V | K | C | B | Y | G | I | C | D |
| C | D | N | D | T | N | E | I | T | A | P | E | B | P | P |
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