Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | O | Z | C | I | N | A | P | T | N | O | D | J | H | N |
| J | N | O | S | O | L | U | T | I | O | N | T | O | E | O |
| L | H | O | M | Y | P | C | P | F | O | J | C | Y | Q | I |
| L | J | H | I | Y | Z | I | I | F | C | Y | A | Q | K | T |
| I | K | Q | L | T | T | O | H | O | V | U | T | Y | L | S |
| G | W | V | E | M | O | X | S | J | U | G | N | P | E | E |
| D | Q | G | B | C | Y | M | R | S | Z | J | O | T | M | U |
| T | N | E | I | T | A | P | E | B | Z | I | C | X | U | Q |
| S | N | H | Q | N | Q | M | N | L | L | K | E | T | S | K |
| W | P | N | O | O | P | K | W | I | O | Q | Y | J | S | S |
| P | Y | H | K | A | W | J | O | S | U | R | E | M | A | A |
| M | Q | S | T | D | S | E | E | T | I | H | T | L | T | D |
| T | B | H | V | S | P | S | K | E | B | R | H | N | N | R |
| O | Y | A | N | L | A | O | A | N | B | Y | B | A | O | F |
| A | S | W | P | U | M | Y | T | W | O | T | W | L | D | C |
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