Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | C | A | X | V | A | D | B | C | S | Z | G | H | C | D |
| N | N | O | H | J | T | T | P | H | K | G | D | T | R | J |
| M | N | O | I | T | S | E | U | Q | K | S | A | V | U | T |
| S | R | W | I | G | L | W | T | F | H | K | J | S | N | N |
| X | R | Z | K | T | Z | B | F | K | E | C | B | E | P | P |
| H | O | I | W | X | O | Q | B | O | F | F | T | M | E | L |
| X | Z | M | E | S | I | M | W | B | R | S | N | Y | M | J |
| E | J | X | L | N | G | N | E | W | I | O | E | C | U | E |
| L | P | B | I | O | E | P | C | L | I | C | M | K | S | F |
| M | S | J | M | R | A | Z | J | T | O | J | P | M | S | X |
| D | Q | O | S | T | I | O | U | N | C | R | A | J | A | I |
| U | D | H | I | D | J | L | T | M | Q | K | T | G | T | D |
| A | I | E | Z | T | O | A | L | N | V | R | H | N | N | E |
| P | N | G | P | S | C | R | S | B | Z | G | Y | Q | O | Z |
| T | Y | A | M | T | C | I | N | A | P | T | N | O | D | C |
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