Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | X | K | P | N | O | A | U | J | G | H | S | T | T |
| N | O | R | K | I | I | J | I | G | A | V | I | C | N | N |
| S | N | N | X | H | P | Y | J | H | Z | K | A | E | O | L |
| T | T | N | T | S | U | F | H | F | H | T | I | I | X | G |
| C | A | X | K | R | V | J | G | T | N | T | T | K | C | G |
| L | S | V | J | E | O | R | M | O | A | S | Y | H | I | X |
| L | S | D | T | N | O | L | C | P | E | P | P | R | N | N |
| I | U | L | D | W | G | E | E | U | I | F | M | W | A | O |
| S | M | I | F | O | Y | B | Q | M | H | F | A | E | P | I |
| T | E | G | T | E | H | K | B | F | O | N | L | D | T | T |
| E | U | V | V | K | S | Y | A | O | T | T | H | K | N | U |
| N | K | C | M | A | M | G | M | G | U | A | I | L | O | L |
| T | O | K | A | T | I | F | Y | X | E | I | Q | O | D | O |
| D | C | Z | X | W | L | L | N | Q | S | N | G | G | N | S |
| U | O | A | R | M | E | F | W | U | Q | K | B | I | H | Z |
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