Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | N | J | A | W | U | S | I | T | A | P | O | Y | M | T |
| D | O | N | T | A | S | S | U | M | E | R | E | T | C | B |
| Q | O | N | H | M | W | C | V | K | H | T | A | A | B | J |
| K | M | N | T | N | W | M | I | G | V | K | T | X | L | T |
| N | D | Y | T | R | C | Z | E | U | E | N | G | E | D | N |
| X | O | F | N | P | O | D | I | O | O | A | N | L | L | E |
| M | Z | I | P | T | A | L | W | C | Z | T | Z | L | M | I |
| Z | M | J | T | U | I | N | E | M | P | A | T | H | Y | T |
| F | W | L | M | S | E | Y | I | M | G | A | P | O | O | A |
| K | V | Q | T | R | E | X | P | C | O | G | R | H | E | P |
| N | C | E | S | T | C | U | S | H | Y | T | W | L | V | E |
| M | N | H | W | U | C | Q | Q | E | R | N | I | H | V | B |
| I | I | R | N | D | D | E | R | K | W | M | B | O | T | Q |
| P | R | N | O | I | T | U | L | O | S | K | N | T | N | L |
| M | K | K | I | J | W | R | M | M | T | A | R | G | L | T |
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