Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | A | F | L | A | H | H | T | D | S | O | I | N | T | E |
| D | O | N | T | A | S | S | U | M | E | Q | N | C | Y | L |
| T | M | N | T | G | C | B | M | S | V | E | T | H | F | W |
| B | A | N | T | N | L | I | T | I | T | F | T | G | Q | O |
| B | S | K | X | R | F | N | N | S | M | A | N | R | A | C |
| L | K | Z | E | E | O | U | I | A | P | X | E | Y | C | N |
| T | Q | Z | Y | O | R | L | N | M | P | E | A | M | P | V |
| N | U | N | E | C | W | B | E | P | A | T | I | E | N | T |
| Z | E | O | C | R | Z | N | J | M | A | O | N | X | B | T |
| I | S | I | O | I | S | N | E | R | O | M | Y | O | G | Q |
| L | T | T | N | L | K | U | Z | R | B | T | V | Z | D | T |
| E | I | U | T | A | E | L | I | M | S | F | I | Q | F | F |
| U | O | L | A | S | G | R | I | B | Q | H | J | O | L | E |
| F | N | O | C | I | B | L | F | I | S | G | I | F | N | M |
| U | W | S | T | Y | P | L | H | S | V | N | D | P | J | S |
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