Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | C | T | U | W | D | W | A | Z | H | P | G | P | O | J |
| P | N | L | U | U | K | Y | Z | A | N | U | C | T | K | A |
| P | N | O | I | T | S | E | U | Q | K | S | A | S | O | O |
| G | B | O | I | C | I | I | R | D | I | K | V | L | N | B |
| K | I | F | P | T | M | H | M | T | E | Y | T | E | C | C |
| V | W | C | A | O | O | S | O | O | C | Y | T | E | E | D |
| Q | I | I | E | M | D | M | W | B | Z | S | M | Y | M | C |
| H | N | L | L | N | Q | N | E | L | I | P | E | H | U | O |
| K | M | E | I | M | E | P | K | L | A | C | S | N | S | I |
| D | F | M | M | R | A | W | O | T | O | I | O | V | S | W |
| I | D | D | S | T | S | B | H | N | Q | R | P | T | A | Q |
| S | D | H | I | V | Z | Y | T | K | V | V | T | L | T | O |
| L | I | E | Y | P | E | A | K | M | M | N | T | N | N | U |
| P | N | T | X | K | C | O | S | O | L | U | T | I | O | N |
| T | Y | V | F | T | C | I | N | A | P | T | N | O | D | C |
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