Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | X | J | V | Y | S | H | T | D | V | E | Y | S | T | E |
| P | W | N | U | E | W | M | N | T | Q | P | T | F | N | P |
| J | U | P | D | A | D | X | E | M | Y | M | B | O | M | I |
| E | N | X | H | T | W | L | I | K | M | X | I | O | M | H |
| X | W | E | B | F | E | O | T | K | M | T | K | D | D | S |
| Y | E | P | T | L | G | W | A | S | O | X | U | T | G | R |
| S | M | O | I | S | Q | Q | P | M | B | X | G | F | J | E |
| H | U | M | C | L | I | U | E | M | P | A | T | H | Y | N |
| B | S | X | R | N | F | L | B | U | H | C | S | K | H | W |
| Q | S | S | L | P | O | O | O | C | I | C | G | T | P | O |
| B | A | T | Y | R | T | C | A | T | N | O | C | E | Y | E |
| O | T | V | T | S | O | L | U | T | I | O | N | H | R | K |
| C | N | N | Q | N | O | I | T | S | E | U | Q | K | S | A |
| J | O | R | R | Y | Q | V | S | Z | V | S | M | B | Z | T |
| C | D | O | N | T | P | A | N | I | C | O | U | V | Z | U |
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