Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | Q | W | M | D | C | I | N | A | P | T | N | O | D | C |
| Y | P | E | Y | E | C | O | N | T | A | C | T | T | O | F |
| A | F | A | S | K | Q | U | E | S | T | I | O | N | N | T |
| N | X | A | F | X | K | U | M | W | Q | P | T | U | T | E |
| P | B | N | Z | Q | Z | I | U | N | P | R | V | N | A | Y |
| M | U | B | O | G | L | N | S | Y | O | T | O | J | S | P |
| K | C | N | N | E | T | S | I | L | M | I | F | N | S | X |
| T | N | E | I | T | A | P | E | B | T | X | L | L | U | I |
| S | B | Z | A | Y | N | M | P | U | X | F | E | W | M | R |
| Z | N | Y | L | B | O | H | L | Z | S | T | Q | M | E | K |
| J | V | N | M | T | E | O | I | R | G | T | P | B | B | Q |
| E | T | P | I | H | S | R | E | N | W | O | E | K | A | T |
| H | U | O | P | G | O | W | A | V | A | G | T | O | X | Q |
| P | N | Y | H | V | N | E | M | P | A | T | H | Y | O | K |
| Q | X | Q | M | N | E | V | X | O | S | F | E | V | K | S |
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