Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | N | O | B | R | G | T | F | Y | Q | H | D | D | H |
| P | O | J | O | B | J | T | P | Q | Y | J | S | T | F | E |
| O | N | N | A | I | F | I | P | X | P | L | A | R | M | Y |
| Z | T | E | T | S | T | Z | D | T | V | K | S | P | E | E |
| Z | A | W | V | R | O | S | N | Q | E | N | A | V | C | C |
| Q | S | R | T | I | O | E | E | O | G | T | L | O | L | O |
| F | S | O | T | N | I | L | W | U | H | L | V | Q | T | N |
| U | U | O | L | T | E | N | E | Y | Q | I | B | E | K | T |
| H | M | O | A | U | E | T | K | M | M | K | Z | S | N | A |
| F | E | P | T | R | T | L | S | D | O | D | S | X | W | C |
| E | E | U | S | H | K | I | E | I | R | T | V | A | V | T |
| B | R | H | M | N | E | Y | O | J | L | B | I | N | K | T |
| X | I | O | I | Y | Y | J | U | N | B | O | D | O | D | M |
| P | V | E | L | G | B | I | N | G | C | I | A | D | N | M |
| V | W | U | E | U | N | C | I | N | A | P | T | N | O | D |
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